We are looking forward to opening our doors again.
We are very grateful for anyone booking one of our holiday homes. This helps us to plan ahead with more confidence. Tourism is the lifeblood of Dartmouth and we really need your support to maintain this thriving sector and the livelihoods of such a large proportion of its population. If we have to close our properties due to a COVID-19 lock down and as such, cannot provide you with your holiday we would ask you to consider postponing your holiday rather than cancelling and we would be happy to transfer it to a later date with no administration charge. Any increase in price for new dates will be paid by you. Equally any reduction in price for your chosen dates will be returned to you. We do understand that this is not always possible. If you decide to cancel, we will refund your payments minus a £50 booking fee. ‘ If for any reason you are unable to visit for example, a local lockdown where you live or a government restriction such as a limit on the size of group we will not be able to refund since we are in a position to provide the service but you cannot take it. If someone in your party tests positive for COVID or displays symptoms and has to self-isolate, we would expect the remaining guests to proceed with the stay. No refund or date move will be offered. We are not able to cancel any holidays if our business is open and our properties are available to book. In the event of you cancelling your holiday, we will endeavour to find an alternative tenant for the holiday period and if the property is let then a refund less a £50 administration fee will be applied There are now a number of insurance policies that include cover for illness and self-isolation and a lot of bank annual travel policies also cover this. We also understand that you may have vulnerable or elderly guests in your party who wish not to travel. We also see this as an insurance matter, and you should therefore contact your travel insurance provider to make a claim. Any guest that does not have suitable insurance and wishes to cancel must refer to our standard cancellation terms and conditions which can be found on our website.
If you have any queries at all please do not hesitate to get in touch